Refund and Returns Policy

Cancellation of Orders

Once an order has been placed and payment has been processed, it becomes non-refundable. Please review your order carefully before completing the purchase.

Returns

Unfortunately, due to our location on Bonaire (Dutch Caribbean), we are unable to accept returns. We apologize for any inconvenience this may cause.

Damaged Items

In the rare event that your items arrive damaged, please contact us promptly at bags@phishphaktory.com. We are committed to resolving any issues related to damaged goods and will assist you accordingly.

We strive to ensure the satisfaction of our customers and appreciate your understanding of our policies. If you have any further questions or concerns, please do not hesitate to reach out to us.